Service Order Overview
The Service Order component of MyFBO meets the needs of both maintenance shops and certified repair stations. It is fully integrated with other MyFBO features in the Premium and Advanced Editions, including customer information management, fleet maintenance tracking, inventory management, receipt preparation and billing, employee time tracking, renewal tracking (for tool calibration), safety
management, and system security. The Service Order component has been designed for use by mechanics on the shop floor and shop managers from their office. A few of the benefits include:
- Provides complete and fully integrated tracking of serviced aircraft data (descriptions, meter readings, component serial numbers,
etc.).
- Integrated with employee time tracking to support mechanic pay on an hourly, commission, or standard-hour basis.
- Ability to link up to 4 web cams or online security cameras focused on the shop floor. Shop floor
web cams allow maintenance managers and aircraft owners to monitor repair activities, and
web cams may also allow FFA off-hour inspections to occur without a site visit.
- Maintains a certified repair station's list of capabilities, and e-mails a
notification of changes to the local Flight Standards District Office (FSDO). Repair stations can allow their FSDO read-only access to work in progress and completed orders. Capabilities can also be listed on subscriber web sites from the online system database.
As with a paper-based system, data is entered on a service order "form". The online service order form has detailed sections for general information, component data,
discrepancy summary, detailed discrepancies, warranty information, log book
entries, and future service items. This process
is significantly automated:
- Previously deferred discrepancies are available when an aircraft re-enters the shop. This is useful when opening a new service order based on the arrival of parts, and it is
a great tool for reminding aircraft owners of work that should be done.
- Up to 127 discrepancies can be entered per service order with unlimited labor, parts, and actions taken.
- Additional documents can be uploaded and attached to each discrepancy on
an order, including third-party charges/repair orders and photographs. The ability to attach
pictures of replaced parts can eliminate the need to save the actual parts,
and photographs can be useful for warranty issues.
-
Individual discrepancies can be easily split out of a service order and billed
to a different party. This is particularly useful for warranty issues.
- Customers can review service estimates and service orders online. When an
estimate is converted to a service order, or a new service order is opened, emails
can be quickly sent to customers for the approval needed to start work on discrepancies.
- Security levels can be customized to define which employees are authorized to approve the start of work on an order, approve or defer individual discrepancies, and sign off on the work as acceptable and complete.
- An unlimited number of standard "job" labor rates can be created for repetitive tasks such as annual inspections. These rates can also be included on subscriber web sites from the online system database.
- Predefined phrases minimize keyboarding. Phrases can include anything from
signature blocks to terms and conditions.
- "Automatic" discrepancies can be created to be automatically
included on every service order.
- Service Packages containing multiple discrepancy descriptions and (optionally) actions
taken, can be created and then selected during service order preparation,
resulting in the creation of all packaged discrepancies with the order.
- Easy log book entry preparation and sticker printing. Separate log entries are maintained for the airframe, each engine, each propeller, and for avionics.
- Automatic receipt preparation once the service order is complete.
Enabling the Service Order Option
If you set up a new MyFBO system using our automated setup process and
indicate that your operations include Aircraft Service / Repair Center
Management, then the Service Order option is automatically enabled in your
new system.
If you wish to add the Service Order option later, the option can be enabled
by a System Administrator from the Admin Tab / Features
& Options menu.
Service Orders are a chargeable option and will be included in your monthly
billing once enabled. Please see MyFBO.com
Current Rates for more information.
Service Order Management Menu
When the Service Order option is enabled, the Manage tab / Service Orders menu provides access to
service order status and reporting for mechanics and managers as designated in the
Staff Security settings by the
Administrator.
The Service Order menu consists of three sections: Service Operations, Service
Reporting, Tool Calibration. The Service Order menu is pictured at the bottom of this document, and the sections of the menu are outlined below, with more detailed information about each menu choice available by clicking the
links in the outline.
- Service Operations
- Service Reporting
- Tool Calibration
- Service Order Parameters (Only available to Administrators or Managers
with special permission.)
Service Order Menu
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