Reopen Service Order

Though not a recommended practice, on occasion it may be necessary to re-open a closed service order. This is accomplished from the Completed Service Orders list available on Manage Tab / Service Order menu. 

The Reopen option only appears for those with authority to re-open an order. The appearance of the Reopen option depends on a number of factors. 

• A service order can not be re-opened if the corresponding receipt has been closed. You must re-open (adjust) the receipt first and remove the payment line. Then use the link at the bottom of the open receipt to Finish Receipt Later. 
• Unless the transaction is recent, the receipt may be "locked" due to credit card payment, cash drawer closing, or monthly billing. If this is the case, you should contact MyFBO Support by support request to determine the best course of action before proceeding. 
• The service order can be re-opened from the List Service Orders / Completed option on the Service Order menu.
• Jr. Administrators can re-open a service order within 10 days of the date the service order was closed. 
• Sr. Administrators can re-open a service order at any time.
• Once the Reopen option is selected, a warning appears allowing you to cancel the action. If you proceed, the service order will be re-opened exactly as it was before being closed. Necessary changes can be made, then the service order will need to be completed and the receipt reviewed and closed once again.

01/26/10 cli