Welcome

Your organization has made the decision to use the MyFBO online scheduling and aviation information management system. This system will provide many benefits to your employer and your customers.  There are also benefits for you, including:

• easy access to customer schedules and customer information, and
• less paperwork and easier customer / student tracking.

For flight staff, additional benefits include:

• time management features including your personal calendar, and
• reporting features including records of your flight and ground instruction time.

For maintenance staff, additional benefits include:

• notice of upcoming maintenance based on updated times and maintenance records, and
• easy scheduling of maintenance time.

Getting Started

You will be provided with login information by the administrator of your MyFBO system. You will most likely gain access to the system from a link on your organization's web site.

The first time you log in to the system, you'll use a temporary password. You will immediately be required to create a new password that will be known only to you.  For system security, it is important that you keep your login and password private. Every action you take in the MyFBO system is tracked by your unique identification, which is helpful in determining who scheduled a student, changed a reservation, canceled a flight, etc.

After you've changed your password, you'll be asked to review and update your personal information. Please take the time to do this thoroughly. It is essential that you have a valid Primary E-mail address in your information. Your e-mail address in the system is used to send various notifications and informative e-mails from your organization. Your Primary E-mail address is also your primary login code. If you ever forget your password, the system will offer to send a new password to you ONLY if you have a primary e-mail address on file.

After you've updated your personal information, you will arrive at the main page in your MyFBO system. All staff users land on this Message Center page, with the FrontDesk menu active (see example screenshot below). 

Message Center / FrontDesk Menu

System Navigation

It is important to take some time to explore and become familiar with the menu system and functions. For a general overview of the menus and how to use them, please read the following linked documents:

• Navigation Overview  

• Home Tab   
• FrontDesk Tab   
• Support Tab    

Each of the links above opens a new window containing a short document about the possible options found on that menu tab. The options available to individual users vary due to the security level of the user and the system options in use by your organization.

The menu you see when logged in to the system may not be exactly the same as the menu of a co-worker. This is because your menu is specifically suited to the tasks that you perform, and is customized based on access levels granted to you by your System Administrator. 

Learning to Use MyFBO

MyFBO has extensive online help documentation available. Any time you are in a MyFBO system, you can use the blue question mark () icon in the system header to access the help system. You will also see throughout the system blue and red question mark ( ) icons next to menu options. Clicking on the blue will bring up the help document specific to that function and the red will bring up an e-Learning for that function. If you don't find the answer that you need, you can also enter a support request via the Support Tab. There is also always a small Enter Support Request link in the footer of the system. MyFBO support staff are always happy to help if you have a question or problem, so please do not hesitate to enter a support request.

A very helpful tool in learning to accomplish specific tasks in the system are e-learnings. e-learnings are pre-recorded, interactive tutorials that can be quickly viewed online. There are many e-learnings available within your MyFBO system from the Support Tab. 

One of the most basic components of using MyFBO is placing a customer In Focus. To quickly learn how this is used, please watch the e-learning linked below.

• Put Customer In Focus   Please Watch!

05/25/11 cli