View Reservations
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View Reservations List
There are many ways to access reservations for a customer in MyFBO. The fastest way to see a reservation list for a customer is to put the customer In Focus and select View/Update / Reservations, as shown in the screenshot below. If no reservations exist for the customer, an option will appear to schedule a future flight or handle an immediate flight.
View Reservations
View Reservation Details
On the reservation list there are "Detail" buttons that allow access to the full details of an individual reservation. Reservation details are also frequently accessed from the Flights Today Schedule, which is the schedule view commonly used by Front Desk staff and dispatchers. This is accomplished by clicking the reservation block on the schedule, which results in a quick reservation details pop-up where the information can be viewed and /or the reservation can be revised.
Reservation Block on Flights Today Schedule
Quick Reservation Details Pop-up
To view the most complete details of a reservation, use either the "Detail" button on the reservation list, or use the "Full Detail" button on the reservation details pop-up.
Full Reservation Details
Delete Reservation
Reservations can be cancelled from any of the various detail views, but the quickest way to cancel multiple reservations for a customer is from the reservation list. Simply click the cancel box next to the applicable reservations, then click the "Delete" button at the bottom of the page. The next screen will prompt you to enter the reason for cancellation, which is always recommended as this information is included in cancellation reporting. Once remarks are entered, a confirmation screen will appear. The confirmation screen will give options to print and/or notify the customer by email.
Note: Do not use the previous method if you intend to apply a cancellation fee. Canceling a reservation and applying a cancellation fee must start from either the full reservation details page (screenshot above) or the Review Tab / Dispatch Status page. For complete information, please read Cancellation Charge Processing.
Changing Reservations Details
The Reservation Details page allows all the details of a reservation to be changed by using links in the "Click to Modify" column. Depending upon the reservation type and your system options, possible changes include:
To change the date or time of a reservation click the "Time" link in the left column of the Reservation Details page. The appropriate single day or multi day Modify Reservation Time page will appear. As you go through the process, note the option to "Notify Customer", which will send a confirmation e-mail of the change to the customer when the box is checked.
To add or modify equipment for a reservation click the "Equipment" link in the left column of the Reservation Details page. This link will open the Modify Equipment page. Aircraft can be removed, changed, or available aircraft may be added to the reservation. Also, any equipment listed as Other Resources may be added or removed. Other Resources may include headsets, handheld GPSs, etc. Note the options to "Notify Customer" and "Notify Staff" of the changes once made.
To add or modify Flight Staff for a reservation click the "Flight Staff" link in the left column of the Reservation Details page. This link will open the Modify Flight Staff page. Staff can be removed, changed, or available staff may be added to the reservation. Note the option to "Notify Customer" of the changes once made.
To add or delete Ground Services for an existing reservation, click the "Service" link in the left column of the Reservation Details page. This link will open the Ground Services page. To delete a service or edit a service, click the appropriate buttons next to the listed service. To add a service, select the service using the drop down selector, enter any details, and click the "Add Service" button. Note that ground services must be enabled by an Administrator in the Reservation Type Parameters.
Flight Data / Remarks
To add or delete Flight Data for a reservation click the "Flight Data" link in the left column of the Reservation Details page. This link will open the Modify Flight Data page. The Flight Data page contains fields for:
To add observers to a rental flight or passengers to a charter flight click the Observer or Passengers link in the left column of the Reservation Details page. These links will open the Seat Holder List page. From this page you may add people to the list. If there is no option to add anyone as a seat holder this means that observation is not allowed or that the aircraft is full. See Observation Opportunities for more information.
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03/30/11 cli
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