General

MyFBO.com prepares bills for subscriber services each month on or about the first day of the month, and payments are due in full by the last day of the month. A notice that bills have been prepared and posted is e-mailed to the billing contacts that you specify in your MyFBO.com Billing and Payment settings (see below). Those e-mails include a direct link to the page where bills can be reviewed, printed, and paid, and billing contacts and other information updated. Bills are not issued by U.S. Mail.

MyFBO.com strongly prefers that subscribers pay their bills automatically by credit card to keep our costs and your fees as low as possible. MyFBO.com electronically collects all automatic payments on the 10th of each month. An e-mail is sent to the cardholder e-mail specified by the subscriber whenever a charge attempt is made -- whether accepted or rejected by the credit card company. MyFBO.com accepts Visa, Master Card, American Express, and Discover cards.

Subscribers may also pay manually by credit card from the Billing and Payment page or remit payment by check.

Overdue Accounts

Overdue accounts are suspended at midnight on the 1st of the month for non-payment of the prior month's bill. Suspensions are done automatically by the billing server unless prior arrangements are made.

Subscriber Responsibilities

It is each subscriber's responsibility to keep their billing information up-to-date and, when automatic payment is not selected, to pay all invoices during the month in which they were issued. For automatic payment subscribers, please keep your credit card number and expiration up-to-date as well.

MyFBO.com Billing and Payment Settings

All MyFBO.com Billing and Payment settings can be made from the Admin Tab / Subscription Management Menu or from the link sent in the email billing notice.  From either access point, you can view your current and previous statements, set up billing instructions, make online payments, or set up automatic credit card payment.  

Billing and Payment Settings

Automatic Billing Emails

The billing system sends out the e-mails below automatically. Every e-mail that is sent, with the exception of the Payment Received e-mail, includes a link to the Billing and Payment settings page so the necessary actions can be taken.

1st of month - Billing Statement

Subject:  XYZ Flight School MyFBO.com Statement Prepared

• New Monthly Statement
• Notice of previous balances to be paid immediately to avoid service interruption the next day

1st of month - Credit Card Update Needed 

Subject:  Attention Needed -- MyFBO.com Statement

• Notice if credit card on file has expired and needs to be updated

10th of month - Automatic Payment Processor 

(This is the ONLY time MyFBO is authorized to automatically process your credit card. If the card is declined, you can make payment from the e-mail links, or you can contact us to authorize another processing attempt.)

Subject: Payment Received for XYZ Flight School

• Confirmation that credit card on file has been successfully processed for payment

 

Subject: Credit Card Declined for XYZ Flight School

• Notice that credit card on file was declined for payment 

24th of month - Payment Reminder 

Subject: MyFBO.com Payment Not Received for XYZ Flight School

•  Additional reminder that monthly statement has not been paid

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